Enrico L. headshot

Enrico Lepori

Content Moderation · Senior

enrico057.ucv.onlineAvailable in 30 days

Professional Profile

Customer Support and Content Moderation Specialist with 3+ years of experience in high-volume international environments. Strong background in problem solving, KPI-driven performance and customer communication. Experienced in handling sensitive content, meeting strict SLA targets and working in multicultural teams.

Experience

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Content Moderator
Teleperformance
in Lisbon, Portugal

https://www.tp.com/en-us/

07/2022 - Present

  • Reviewed and moderated high volumes of digital content according to platform policies 
  • Maintained accuracy rate of +90% while meeting daily targets +800 videos 
  • Worked with internal tools and CRM systems to escalate sensitive cases 
  • Collaborated with cross-functional teams to ensure policy compliance 
  • Managed time-sensitive tasks under strict SLA requirements 
  • Reported and flagged high-risk content 
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Receptionist /Customer Support
Yugo
in Dublin, Ireland

https://yugo.com/en-us/home

01/2022 - 02/2022

  • Handling bookings / cancellations 
  • Managed live chat and email support (EMS) for international students 
  • Handled customer inquiries, complaints and problem resolution 
  • Registered and organized parcel deliveries for residents 
  • Maintained high satisfaction standards in fast-paced environment 

Skills

Hard skills

Microsoft Office, Google Workspace, SQL

Soft skills

Customer Service & Client Communication, KPI & SLA Driven Performance, Active Listening, Stress Management

Languages

Italian

C2 - Proficiency

English

B2 - Upper intermediate

Portuguese

A2 - Elementary

Education

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I.I.S.S. “A. Vespucci”
Degree: Technical Expert for Tourism

2015 - 2021

Authorization Statement:

I hereby authorize the use of my personal data in accordance with the GDPR 679/16 – European regulation on the protection of personal data

Contact Enrico